Refund & Return Policy

Effective Date: 07/23/2021

At MiningTheLottery.com, we aim to be transparent and fair. This Refund & Return Policy explains when refunds or returns are available and how they are handled.

1. General Policy Overview

We sell a combination of physical hardware products and digital educational materials or training. Because of this, refund eligibility depends on the type of product purchased.

2. Physical Hardware Returns

Eligibility for Returns

You may request a return for a physical hardware product if:

• The request is made within 14 days of delivery
• The item is unused, unopened, and in original condition
• All original packaging, accessories, and documentation are included

Once the return is approved and received, we will issue a refund to the original payment method.

Non-Returnable Hardware

We cannot accept returns for hardware that:

• Has been used, powered on, or configured
• Shows signs of wear, damage, or modification
• Is missing original packaging or accessories

This is to ensure fairness and product integrity for all customers.

3. Defective or Damaged Items (DOA)

If your hardware arrives defective or damaged:

• You must contact us within 7 days of delivery
• Provide photos or video showing the issue
• We will offer a replacement, repair, or refund, depending on availability

We cover return shipping for verified defective or damaged items.

4. Digital Products & Training (Non-Refundable)

Digital products, including downloadable files, training materials, guides, videos, instructional content, or access to digital resources, are non-refundable once access is delivered.

This is standard practice due to the irreversible nature of digital access.

5. Order Cancellations

• Orders may be canceled before shipment for a full refund
• Once an order has shipped, it is subject to the standard return policy

Custom or special-order items may not be eligible for cancellation once processing has begun.

6. Return Shipping Costs

• Customers are responsible for return shipping costs for non-defective items
• Shipping fees are non-refundable
• We recommend using a trackable shipping method for returns

7. Refund Processing Time

Once a return is received and approved:

• Refunds are processed within 5–10 business days
• Refunds are issued to the original payment method
• Processing time may vary depending on your payment provider

8. Exchanges

Exchanges are handled on a case-by-case basis. Please contact support to discuss available options.

9. Chargebacks & Disputes

We encourage customers to contact us first to resolve issues. Initiating a chargeback without contacting support may delay resolution and refund processing.

10. How to Request a Refund or Return

To request a return or report an issue, contact us at:

Email: support@miningthelottery.com

Please include:

• Order number
• Product name
• Reason for return or issue
• Photos or videos (if applicable)

11. Fair Use & Abuse Prevention

We reserve the right to deny refunds or returns if we detect abuse of this policy, repeated refund requests, or evidence of product misuse. This policy exists to protect both customers and our business.

12. Policy Updates

We may update this Refund & Return Policy from time to time. The version posted on the Site at the time of purchase will apply.